Terms of service

Terms of service

These terms govern the sale of travel services by SapTour to the person making the booking, on behalf of every traveller named on it.

Bookings and confirmation

A booking is confirmed only once vehicle and driver availability is confirmed and payment is received. An automated acknowledgement of a request is not a confirmation of service. We may decline a booking where a route is not serviceable, the vehicle class is unavailable, or the details supplied are incomplete.

Prices and payment

Prices are per vehicle for the stated service, hours and route, in the currency shown at checkout. Fuel, tolls, parking and the driver's own expenses on the agreed route are included. Payment is taken by card, PayPal or Alipay through our payment providers.

Vehicles, drivers and capacity

We provide the vehicle class booked or, if unavailable, one of equal or higher class at no extra cost. Seat and luggage capacity are limits, not estimates. The driver may end a journey where a traveller behaves unsafely, unlawfully or seriously disruptively; no refund is due in that case.

Timings and waiting time

Journey times are good-faith estimates. We are not responsible for delays caused by traffic, weather, road closures, industrial action, border or immigration processes, or anything else outside our reasonable control. Included free waiting time is stated on the product page; beyond it, waiting and overtime are charged at the published rate.

Attraction tickets

Tickets come through authorised wholesale channels and are subject to the operator's own terms — opening hours, timed entry, age and height restrictions, and maintenance closures. Where an attraction closes on the booked date we offer another date or a refund of the ticket element. Tickets are personal and not resellable.

Travel documents, insurance and health

You are responsible for passports, visas, entry permits, vaccination and health requirements. We recommend comprehensive travel insurance covering medical costs, cancellation and personal property; we do not provide it.

Liability

Where we are liable, our liability is limited to the total paid for the affected service, except where the law forbids such a limit. We are not liable for indirect or consequential loss, including missed flights or connections, however caused. Nothing limits liability for death or personal injury caused by our negligence, or for fraud. Personal belongings remain your responsibility.

Cancellation

Cancellations and changes are governed by our refund policy, which forms part of these terms.

Complaints

Raise issues with your driver or our support team as they arise. Otherwise write to us within 30 days of travel with your booking reference.

Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China. The courts of Hong Kong have exclusive jurisdiction.