Per vehicle. A charter is a car and driver hired for a block of hours, so the price does not change when you add passengers up to the seat limit. One price for one car, whether there are two of you or six.

Included: the vehicle, the driver, fuel, tolls, parking on the agreed route, the driver's own meals and accommodation on multi-day charters, free waiting time on airport transfers, passenger insurance as required by local regulation, and 24/7 support during your trip.

Not included: attraction entrance fees unless the product is sold as a ticket bundle, meals and accommodation for travellers, overtime beyond the daily hour block, cross-border permits or visas where a route needs them, and gratuities.

The hour block is stated on each product page. A standard city charter day is a fixed number of hours within one calendar day; multi-day charters repeat that block for each day of the route. Overtime is charged at the hourly rate shown on the product page, and your driver will tell you before you go over.

Our driver bench is built around Mandarin- and Cantonese-speaking professionals who work with travellers from Greater China every week. English-capable drivers are available on request — just say so when you book and we will assign one.

Yes. Airport transfers include meet-and-greet: your driver waits in the arrivals hall with your name on display. Give us the flight number when booking and we track it. Free waiting time is included and starts from the moment the aircraft actually lands, not from the scheduled arrival time.

We are tracking the flight, so the driver adjusts to the new landing time automatically and the included waiting time runs from the actual landing. If the delay becomes a different day entirely, contact us and we will move the pickup or refund it under the transfer cancellation window.

As an e-voucher sent to the email address used at checkout, normally within 24 hours of booking and always before your travel date. Most attractions accept the voucher on a phone screen. Where an operator insists on paper, the product page says so and you print it before you travel. If nothing has arrived within 24 hours, check your spam folder and then contact us with your booking reference.

Yes, and it is usually better than cancelling. Date and time changes are free up to the same window as a full refund, subject to vehicle availability, and anything already paid is carried over to the new booking. Inside the window we still try, and we only charge a change fee where our supplier charges us.

Private charter: full refund more than 48 hours before the start time. Airport transfer: full refund more than 24 hours before the pickup time. Attraction tickets: refundable until the day before the booked date unless the product page marks them non-refundable. Multi-day charters use a longer window — more than 7 days is a full refund. Windows are counted in the local time of the pickup city. Full detail is on our cancellation policy page.

Credit and debit cards, PayPal and Alipay. Payments are handled by international payment providers and you are charged in the currency shown at checkout. We never store your full card number.

Often, yes. Our listed cities are the ones where the route, vehicle and driver are already verified and priced. If your city is not there, send us the details through the contact form — if we can source a vetted driver we will quote it, and if we cannot we will tell you straight away rather than pass you to someone we do not know.

Your booking confirmation carries your driver's contact details and the number for our operations desk. Support is reachable 24 hours a day while one of your bookings is running. If something is wrong on the day, talk to your driver first — they can usually reach the desk faster than email can.