Airport transfer guide
Choose the correct airport transfer
Book an airport transfer that explicitly matches your arrival or departure airport, terminal where relevant, pickup time and destination area. Airport-to-city, city-to-airport and intercity transfer products may have different routes, vehicle options, waiting rules and prices.
Information to provide
- Flight number and scheduled arrival time for an airport pickup, when requested by the product.
- Passenger count, luggage count and any oversized items.
- Arrival airport or terminal, hotel or destination name, and a reachable contact method.
- For departure transfers, the flight time and requested pickup time.
Vehicle and luggage planning
Select the vehicle variant shown on the product page based on both people and luggage. A vehicle that fits the passenger count may not fit multiple large suitcases. For larger parties, choose a van, minibus or coach only if that option is listed for the route.
Arrival, meeting point and waiting time
Your confirmed booking and product terms are the source of record for the meeting point, flight-delay handling and waiting allowance. Airports use different terminal and meeting-point rules. Read the confirmation instructions before travel and contact support promptly if your arrival details change.
Timing and route coverage
Transfer time depends on the airport, terminal, hotel district, traffic, weather, ferry schedules and border formalities where applicable. The timing guidance on each destination page is planning information, not a guaranteed arrival time. Book a route that explicitly covers your destination instead of assuming that every city transfer includes outlying resorts or cross-boundary travel.
What is included
Check the selected product and package for the exact service scope. Items such as tolls, parking, airport surcharges, child seats, additional waiting time, extra stops and cross-border permits are included only where the product says they are included.
Changes and cancellations
For changes, cancellations and refunds, use the terms on the selected product and our cancellation policy. If your flight, terminal or hotel changes, contact us as early as possible so we can confirm whether the booked service can be adjusted.
Need a different route?
Use our contact page and include the airport, flight, destination, date, passenger count and luggage count. We will help identify an appropriate listed service or explain what details need confirming.