Shipping policy

Delivery of your booking

SapTour sells travel services, not physical goods, so nothing is shipped to a postal address.

Booking confirmation

Once payment is received you get a booking confirmation by email, containing the service details, the meeting point, your driver's contact details and the meeting instructions. Treat it as your travel document — you will be asked to show it or quote the booking reference.

Attraction tickets and e-vouchers

Attraction tickets are issued as e-vouchers to the email address used at checkout, normally within 24 hours of booking and always before the travel date. Most attractions accept the e-voucher on a phone screen. Where an operator requires a printed voucher, the product page says so — print it before you travel.

If you do not receive it

If your confirmation or e-voucher has not arrived within 24 hours, check your spam folder first, then contact us with your booking reference and we will resend it. A missing email is never a reason to lose a booking.

Changes to your booking

Any change is confirmed by a fresh email. The most recent email is always the valid one.