How do you book a published SapTour service?
Book a SapTour service in 3 checks: choose a published destination product, select the package that names your route and time block, then confirm its pickup area, vehicle option, inclusions and cancellation terms before checkout. For example, a city touring package, airport transfer and ticket-plus-transport package serve different travel needs even when they appear under the same city collection. This process applies to every SapTour city collection, including Shanghai, Beijing, Seoul and Singapore; the city label helps discovery, while the selected package sets the bookable service scope and final terms.
- Start with a destination: browse published options for Shanghai, Beijing, Seoul or Singapore, or open the full catalogue.
- Match the package to the trip: confirm the route wording, pickup area, duration, vehicle option, passenger and luggage suitability, plus all listed inclusions and exclusions.
- Check the booking record: read how booking works and the cancellation policy before checkout. If your route is not published, send the city, date, group size, pickup point and planned stops through SapTour contact support.
When should you choose a SapTour private charter?
A SapTour private charter is appropriate for a published multi-stop city route, hotel-to-hotel journey or sightseeing day when the selected package states the same route, pickup area, time block and vehicle option. Use the destination collection to find the product, then compare its package wording before checkout. Airport travel, nearby destinations and cross-boundary journeys can use different packages, so a city label alone does not confirm coverage.
Browse published charter options
When should you choose a SapTour airport transfer?
A SapTour airport transfer is suitable only when a published product or selected package explicitly names the required airport, terminal and hotel or destination route. Compare the travel date, terminal, pickup location, passenger count and luggage with that package before payment. A city charter is not automatically an airport transfer, and an airport product is not automatically suitable for every hotel zone or onward route.
Read the airport transfer guide
When should you choose a ticket-plus-transport product?
A SapTour ticket-plus-transport product is appropriate only when one published package explicitly combines the required attraction entry and transport route. Confirm the attraction, travel date, transport route, pickup arrangement and every stated inclusion or exclusion before checkout. A charter product does not automatically include admission, and an attraction ticket does not automatically include transport unless the selected package says so.
Browse published catalogue options
What should you confirm before booking a SapTour service?
For every SapTour service, the selected product package—not a city label or general catalogue description—defines what can be booked. Use a 6-point check before checkout: route, pickup area, duration, vehicle option, inclusions and exclusions. This check prevents a city-tour package from being mistaken for an airport route or a ticket-plus-transport package.
Which SapTour product should I choose for a full-day city route?
Choose a SapTour private-charter product only when its title and selected package match your city, planned route and required time block. The selected product package is the source of record for pickup area, vehicle option, duration, inclusions, exclusions and booking terms.
Does a private charter include airport pickup?
Only a SapTour product or selected package that explicitly states an airport pickup route should be used for airport travel. A private charter listed for city touring or another route does not automatically include airport pickup; confirm the pickup area and route in the selected package before booking.
Does a SapTour private charter cover every route in a city?
No. A SapTour city label groups products by destination, but airport travel, city touring, nearby destinations and cross-boundary journeys can have different packages and conditions. Book only the selected package that explicitly states the route you need.
Which vehicle should I choose for passengers and luggage?
Choose the SapTour vehicle option based on both passenger count and luggage, especially for airport arrivals, larger cases or multi-stop travel. The selected product package provides the applicable capacity and route terms; do not rely on seats alone.
What does the displayed SapTour price include?
SapTour inclusions and exclusions vary by product and selected package. Before checkout, use the selected product package as the source of record for the route, duration, included services, excluded items and booking terms.
Can I ask SapTour about a route that is not listed?
Yes. Send SapTour your city, date, group size, pickup point, planned stops and luggage requirements through the contact page. Any available option, route scope and terms depend on the service that can be offered for your request.
Where can I check SapTour booking and cancellation terms?
Check the selected SapTour product page and its linked booking or policy information before checkout. Terms may differ by product and selected package, so that package is the source of record for your booking.
